Tech big Google is requesting a refund from Apple App Retailer on the behalf of iPhone and iPad customers. The matter issues Google One subscription holders who bought the plan between January 8 to October 20 this 12 months.
Google says that it has mistakenly counted picture and video uploads in the direction of storage quota that’s shared throughout Gmail, Google Drive, and Google Pictures. “These uploads mustn’t have counted in opposition to your storage quota,” it explains. A bug within the Google Pictures storage system could have resulted in inaccurate counting of movies and photographs in the direction of the consumer’s storage quota.
The corporate says that it’s sending emails to the ‘restricted variety of folks’ who have been impacted by the issue and should require assist. Whereas Google is looking for refund from the App Retailer on behalf of those customers, it is not going to affect the standing of Google One plan subscribers and requires no motion from them.
“This is not going to have an effect on your Google One subscription standing. No motion is required, however you may change or cancel your subscription should you not want further storage. You may log into your account to view your adjusted quota utilization. The affected photographs and video uploads will proceed to be saved within the high quality they have been uploaded, nevertheless they won’t depend towards your storage quota,” reads the e-mail despatched by Google.
Android customers weren’t affected by the problem. Solely these gadgets working on iOS, Apple iPhones and iPads, have been impacted. Google says that it has mounted the issue and the storage counted in Pictures and different first-party apps are actually reflecting the correct storage consumed.